Privacy Policy

Cembre S.p.A. is dedicated to safeguarding your personal data and ensuring your privacy is respected. This document explains how we collect, manage, and protect the information you share with us.

This Privacy Policy governs the personal data collected through our online platforms, including the website homeandflex.com, and complies with the General Data Protection Regulation (GDPR) and relevant national laws.

As the owner of homeandflex.com, Cembre S.p.A. acts as the Data Controller for all data processing activities described in this policy. The information below applies to:

  • Customers

  • Potential customers

  • Website visitors

  • Suppliers and business associates

I. General Principles of Data Processing

We process personal data for clearly defined and lawful purposes, using appropriate legal bases. Data is kept only as long as necessary to fulfill those purposes, or until consent is withdrawn where applicable.

We collect personal data when you:

  • Request information or assistance regarding our products or services

  • Navigate or interact with our website

  • Take part in surveys or public features

  • Communicate with our support team

  • Consent to cookie usage (see our [Cookie Policy] for more details)

II. Purposes of Processing and Legal Justifications

The data we process depends on your interaction with us:

For Customers

Purpose Data Collected Legal Basis Retention Period
Order processing Name, address, company name, VAT number, email, password, phone Contract 5 years from order completion
Order communication Same as above Contract 5 years
Newsletter delivery Name, surname, email Legal obligation Until withdrawal
Personalized marketing Name, surname, email, profile information Consent Until withdrawal
General marketing Profile information Consent Until withdrawal
Satisfaction surveys Email, name, survey responses Legitimate interest 1 year
Statistical analysis Aggregated, anonymized data Legitimate interest 1 year
Legal obligations Relevant personal data Legal obligation As required by law

For Website Visitors and Potential Customers

Purpose Data Collected Legal Basis Retention Period
Newsletter subscription Name, surname, email Consent Until withdrawal
Personalized marketing Name, surname, email, profile information Consent Until withdrawal
Responding to inquiries Name, email or phone Legitimate interest 3 months post-contact
Satisfaction surveys Name, email, responses Legitimate interest 1 year
Website analytics Aggregated, anonymized data Legitimate interest 1 year
Website security IP address Legitimate interest 1 year
Legal obligations Relevant personal data Legal obligation As required by law

III. Data Sharing and Transfers

We do not sell your personal information. We may share it only in the following cases:

  • With trusted service providers (e.g., logistics, IT support, customer care) strictly for operational purposes

  • When required to protect our rights or comply with legal requirements

  • With affiliates or business partners, always under binding agreements ensuring data protection

All third parties are required to process your data solely based on our instructions and in accordance with this policy.

IV. Data Security and Retention

We implement strong security measures to protect your data, including:

  • Regular system updates

  • Staff training on privacy protocols

  • Controlled access to facilities and systems

  • Monitoring and audits of data processing activities

Although no system is completely secure, we continuously strive to maintain and improve our protection measures.

V. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access – Obtain a copy of your personal information

  • Rectification – Request correction of inaccurate or incomplete data

  • Restriction – Limit how your data is used under certain circumstances

  • Erasure – Request deletion of your personal information

  • Portability – Receive your data in a structured, machine-readable format

  • Objection – Oppose processing based on legitimate interest or direct marketing

To exercise any of these rights, you can contact us at:

Cembre S.p.A.
Via Serenissima 9
25135 Brescia, Italy
Email: info@homeandflex.com
VAT: IT00541390175

Please note that refusing to provide certain personal data may prevent us from delivering some services.

VI. Policy Updates

We may update this Privacy Policy to reflect regulatory updates, technological changes, or adjustments to our services. The latest version will always be available at homeandflex.com.

We encourage you to check this page regularly. Where legally required, we will seek your consent for substantial modifications.