Product Complaints and Disputes

Delivery Issues

If you receive a damaged package or if your order includes incorrect or missing items, please notify us within 48 hours of delivery by emailing info@homeandflex.com.

You will receive an automated confirmation email. Please reply to that email with a clear photo showing the shipping label, the contents of the package, and any visible damage.

We will handle your complaint with priority and apologize for any inconvenience this may cause.

Product or Service Concerns

If your product isn’t functioning as expected despite following the instructions, contact us at info@homeandflex.com.

An automatic reply will be sent. Please respond with photos or videos clearly showing the issue (e.g., the device during use, while charging, or connected to a power source).

If a video demonstration is not possible, we may request that you return the item to our warehouse for evaluation.
Please note: Return shipping is at your expense. We do not accept returns sent with cash on delivery (COD).

Dispute Resolution

If you’re not satisfied with how your complaint is handled, or if we are unable to reach a mutual agreement, you have the right to escalate the matter to the Dispute Committee via the European Online Dispute Resolution (ODR) platform.

Only complaints that meet the specified conditions will be eligible for resolution.

For further information, please review our Terms and Conditions and Cookie Policy, available at the bottom of our website.