Warranty Replacement Policy

All electrical products are covered by a standard 2-year warranty from the date of delivery. If you purchased the optional extended warranty, coverage is extended to 3 years in total.

Should any electrical component prove defective within the applicable warranty period, we will provide a replacement unit free of charge.

What the Warranty Does Not Cover

The warranty does not apply to the following cases:

• Physical or accidental damage

• Normal wear and tear

• Issues caused by improper, incorrect, or negligent use

Submitting a Warranty Claim

To initiate a warranty replacement request, please email us at info@homeandflex.com.

You will receive an automated response. Please reply to that message with a video clearly demonstrating the defect (e.g., showing the product in operation, charging, or powered on).

If video proof cannot be provided, we may request the item be returned to our warehouse for inspection.
Please note: Return shipping costs are the responsibility of the sender. We do not accept shipments sent with cash on delivery (COD).

Only claims that meet all the listed requirements will be eligible for replacement under warranty.

For further information, please consult our Terms and Conditions and Cookie Policy at the bottom of the website.